bt789 Privacy Policy

bt789 collects personal information from you directly when you register an account, use our services, make deposits or withdrawals, contact our support team, or interact with our platform in any way. We also collect certain data automatically through the technical operation of our website. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a bt789 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Email address
• Mobile phone number
• Residential address (including city and district within Bangladesh)
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request and retain copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method ownership (for example, a screenshot of a bKash or Nagad account registered in your name)

KYC documents are retained only for as long as required to fulfil our compliance obligations and are stored in an encrypted document vault with restricted staff access.

1.3 Financial Transaction Data

When you make deposits or request withdrawals, bt789 records the following information in connection with each transaction:

• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Transaction amount in BDT (৳)
• Transaction date and time (BST, UTC+6)
• Transaction reference number
• Account number or mobile wallet number (partially masked after recording)

bt789 does not store full card numbers. Card payment processing is handled by PCI-DSS compliant third-party payment processors who transmit only tokenised payment references to our systems.

1.4 Gaming Activity Data

bt789 maintains records of your gameplay activity on the platform, including:

• Games played, bet amounts, and game outcomes
• Session start and end times
• Bonus and promotion usage history
• Account balance changes and wagering history

This data is used for account management, dispute resolution, responsible gaming monitoring, and platform integrity purposes.

1.5 Technical and Device Data

When you access the bt789 platform, our servers automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop) and operating system
• Referring URL and pages visited on the bt789 platform
• Session duration and navigation path

This data is used for platform security, fraud prevention, and to improve the bt789 user experience for Bangladeshi mobile users.

bt789 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises our primary processing purposes and the legal basis for each.

2.1 Marketing Communications

bt789 will only send you promotional messages — including bonus offers, tournament announcements (such as BPL, T20 World Cup, IPL promotions), and seasonal campaign notifications (such as Eid and Pohela Boishakh offers) — if you have expressly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and opt out of marketing messages at any time by updating your communication preferences in your account dashboard or by contacting bt789 support.

2.2 Automated Decision-Making

bt789 uses automated systems to assess fraud risk, detect bonus abuse, and monitor responsible gaming indicators. Where an automated system produces a decision that significantly affects your account (for example, triggering a temporary withdrawal hold), you have the right to request human review of that decision by contacting bt789 support.

bt789 does not sell or rent your personal information to any third party. We share your data only where necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. All third parties who process personal data on bt789's behalf are bound by strict data processing agreements.

3.1 Payment Processors

To process your deposits and withdrawals, bt789 shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our card payment gateway providers. These partners receive only the data required to process the specific transaction and are prohibited from using it for any other purpose.

3.2 Game Software Providers

Games on the bt789 platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session token and anonymised player identifier are passed to the game provider's servers to enable gameplay. Your full name, address, and payment details are never shared with game providers.

3.3 Identity Verification Services

bt789 may use third-party identity verification services to assist with KYC document checks. These providers process your identity documents under strict contractual terms and are required to delete documents upon completion of the verification process.

3.4 Legal and Regulatory Disclosures

bt789 may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to individuals. bt789 will notify affected players of such disclosures to the extent permitted by law.

3.5 Business Transfers

In the event that bt789 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.

bt789 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, comply with our legal and compliance obligations, resolve disputes, and enforce our agreements. The retention periods below reflect our standard practices.

4.1 Data Storage Location

bt789 stores personal data on servers located in secure data centres. All stored data is protected with AES-256 encryption at rest. Access to production data is restricted to authorised personnel only, with all access events logged and audited.

4.2 Data Deletion After Retention Period

Upon expiry of the applicable retention period, bt789 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Anonymised and aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.

bt789 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and analyse platform usage patterns. This section explains the types of cookies we use and how you can control them.

5.1 Types of Cookies Used

5.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies may prevent certain features of the bt789 platform from functioning correctly, including maintaining your login session.

Instructions for managing cookies in common mobile browsers used by our Bangladeshi players:

• Chrome for Android: Settings → Privacy and Security → Cookies
• Firefox for Android: Settings → Privacy and Security → Cookies and Site Data
• Samsung Internet: Settings → Privacy and Security → Accept Cookies
• Opera Mini: Settings → Privacy and Security

5.3 Analytics Data

Analytics data collected through cookies is aggregated and anonymised before being used for platform improvement decisions. This means that analytics reports do not identify you personally — they reflect patterns across all platform users. bt789 does not use analytics cookies to build individual advertising profiles or share analytics data with third-party advertisers.

bt789 respects your rights over your personal data. As a player, you are entitled to exercise the following rights at any time by contacting bt789 support via live chat or by emailing [email protected] (plain text — not a clickable link).

6.1 Right of Access

You have the right to request a copy of all personal data that bt789 holds about you. We will provide this information in a structured, commonly used format within 30 days of receiving your verified request. We may need to verify your identity before processing an access request.

6.2 Right to Rectification

If any personal data bt789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data fields (such as your username) can be updated directly from your account settings. For corrections to identity data such as your legal name or date of birth, please contact bt789 support and provide supporting documentation.

6.3 Right to Erasure

You have the right to request deletion of your personal data where bt789 no longer has a legitimate need to retain it. Please note that bt789 is required to retain certain categories of data (such as financial records and KYC documents) for the retention periods set out in Section 4, and erasure requests cannot override these legal obligations. Where full erasure is not possible, bt789 will anonymise your data so that it can no longer be linked to your identity.

6.4 Right to Restrict Processing

You have the right to request that bt789 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. During a processing restriction, bt789 will store your data but not use it for any other purpose.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider of your choice, where technically feasible. Data portability requests are fulfilled within 30 days of a verified request.

6.6 Right to Object to Marketing

You have the right to object to bt789 processing your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, bt789 will immediately cease sending you marketing communications. This right can also be exercised by updating your communication preferences in your account settings.

6.7 Right to Object to Automated Decision-Making

Where bt789 has made an automated decision that significantly affects your account, you have the right to request that a human member of the bt789 team reviews that decision. Please contact bt789 support and provide details of the automated decision you are contesting.

bt789 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction.

7.1 Technical Security Measures

• TLS 1.3 encryption for all data transmitted between your device and the bt789 platform
• AES-256 encryption for all personal data stored at rest on bt789 servers
• Tokenised payment processing — full card numbers are never stored by bt789 systems
• Two-factor authentication (2FA) available for all player accounts
• Intrusion detection systems monitoring for unusual access patterns around the clock
• Regular penetration testing conducted by independent security professionals
• Web application firewall (WAF) protecting against common attack vectors including SQL injection and cross-site scripting

7.2 Organisational Security Measures

• Access to personal data is restricted on a strict need-to-know basis — only staff with a legitimate operational requirement can access player data
• All staff with access to personal data receive mandatory data privacy training
• All third-party data processors are vetted and bound by data processing agreements before receiving any personal data
• Internal security policies are reviewed and updated at least annually

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, bt789 will notify affected players without undue delay and take all reasonable steps to contain and remedy the breach. If you suspect that your bt789 account has been compromised, please contact bt789 support immediately via live chat.

8.1 Changes to This Privacy Policy

bt789 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email or an on-platform notification at least seven (7) days before the updated policy takes effect.

The effective date of the current version of this Privacy Policy is shown at the top of this page. We encourage you to review this policy periodically. Your continued use of the bt789 platform following notification of a policy update constitutes your acceptance of the revised policy.

8.2 Governing Language

This Privacy Policy is published in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

8.3 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or bt789's handling of your personal data, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week (BST, UTC+6) — accessible from any page on the bt789 platform
• Email: [email protected] (plain text — not a clickable link)
• Response target: All privacy-related queries acknowledged within 24 hours; substantive responses within 5 business days